FAQs – Frequently Asked Questions

SHOPPING & BILLING

• Account Membership
• Backordered Items
• Billing & Payment
• Catalogs
• Gift Cards/E-Gift Cards
• Item Personalization
• Sale Prices & Promotions
• Sales Tax
• Shopping Basket/Checkout

SHIPPING & HANDLING

• Address Change or Removal
• Cancelling an Order
• Delivery & Drop Ship
• International Orders
• Order Status Tracking

CUSTOMER SERVICE INFORMATION

• Customer Service FAQs
• Refund Policy
• Repair & Replacement
• Return Policy

ORVIS ADVENTURES

• Fly Fishing
• Fly-Fishing & Wingshooting Schools
• International Vacations

RETAIL & ENDORSED OPERATIONS

• Conservation
• Orvis-Endorsed Operations
• Other Orvis Operations
• Retail & Outlet Stores